FAQs

REGISTRATION

How do I enter?

The quickest and easiest way to register is on our website here, where you can register as an individual, family or team. 
Should you wish to register offline using cash, cheque, or money order, please contact us on 1300 090 923 or events@msqld.org.au.

When do online entries close?

Online registrations will close at 11:59pm Wednesday 26th October, 2022.

What if we don’t have enough email addresses for the whole family?

As your email is also your username, each participant will require their own unique email address to be able to create an online account. Do you have a work or personal email address you could use? Do you have iCloud account for an iPad?

If you don’t have any other emails you could use, we suggest setting up a free email – it takes just two minutes on Gmail or Hotmail.

What if I don’t want my child to have a fundraising page?

Upon finalising each registration, an online fundraising page will be created, however you can contact us requesting for it to be hidden. Email us at events@msqld.org.au with your request and we will hide your child’s fundraising page

How do I register a family?

Family tickets are two adults and two children. Simply select this option when selecting your ticket option. Families will be required to do the same distance, you won’t be able to split across two distances.

What about children under 5 years old?

Infants and children under the age of 5 years old can take part in the MS Moonlight Walk for free. You do not need to register children under 5 on our website, however, for safety reasons we would ask you to please send us their first and surname & their age to events@msqld.org.au.

How do I create a team?

Registering a team is easy, just follow the below steps:

  • Start by registering yourself as an individual
  • At the bottom of the page “CREATE YOUR PAGE” there is the option to create or join a team
  • The person who creates the team is by default the Team Captain (this can be changed later, simply let us know! events@msqld.org.au)
  • You can then let other people know about your team, so that they can join the team when they register
  • You can also login after registering and create your team from your Dashboard.

**When creating a team – there is the option to ‘allow anyone to join your team’. It can be set to ‘invitation only’ so only people who get sent the team page link will be able to join the team. Please note that your team mates must use the link you sent them to be able to register for your team.

How do I join a team?

Joining a team is easy - just follow the below steps:

  • Start by registering yourself as an individual
  • At the bottom of the page "Create your Page" there is an option to create or join a team
  • Click on 'Join a team' and type your team name into the search field to search for your preferred team* 

*If you cannot find your team - your Team Captain may have set the team to invite only and they will need to send you a link so you can join the team.

I’ve registered but now I want to join a team, how do I do this?

Joining a team after you’ve registered is easy, simply log into your dashboard after you have registered for the event and follow these steps:

  • Search for team and click through to their page
  • Click the ‘JOIN US’ button

** If the ‘JOIN US’ button is not appearing, the Team Captain will need to send an invitation email to the participant to invite them to join the team

What does the “In Your Neighbourhood” option mean?

In 2021 we introduced the option for MS Moonlight Walk participants to register by doing a walk in their very own neighbourhood to support those living with MS.

By taking part In Your Neighbourhood, we will send you your official MS Moonlight Walk lantern, along with any merchandise you purchase. You will still get your personal online fundraising page to spread the word and raise vital funds for people living with MS.

On Friday 28 October, you’ll take to your streets, lighting up your neighbourhood to walk your chosen distance. You can even link your fitness app to your online fundraising page and track your walk!

Be sure to take photos and post them to the exclusive MS Moonlight Walk Facebook Group so others can see you out and about supporting people living with MS.

I’ve registered for the ‘In Your Neighbourhood’ event, what do I receive for my entry fee?

Thank you for registering as part of the MS Moonlight Walk, and choosing to light up your neighbourhood as together we walk to fight MS.

For your registration, you will recieve:

  • Your own MS Moonlight Walk Lantern posted out so you can LIGHT up your neighbourhood
  • Any fundraising rewards & merchandise posted to you
  • Fundraising support from the MS Queensland Team to help you maximise your fundraising.
  • A flash fundraising page, where you add your kilometres walked – in the lead up to and on event night
  • Access to the offical MS Moonlight Walk Facebook Group where you can share your event experience with MS Moonlight Walk participants across Queensland!
  • The knowledge that you are part of a, strong community walking to ensure no one faces MS alone.



Your official MS Moonlight Walk lantern will be posted to you prior at the start of October, to ensure you are ready to walk on Friday 28th October. You will also recieve any earned fundraising rewards and any purchased merchandise

NOTE: You must register by Wednesday 5th October to ensure you will recieve your lantern before the walk. After this date, we cannot guarentee it will arrive in time.

I’ve registered for the in person event, what do I receive for my entry fee?

Your event day experience will include the following:

  • Your own offical MS Moonlight Walk lantern
  • Mapped out course with safety officers, first aid and course marshals
  • Refreshment stations with refilling stations and snacks
  • Live entertainment and food stalls
  • Dedicated volunteers who can assist you on the day

How can I purchase merchandise?

You can purchase merchandise during the registration process or through your fundraising account. Log in and select ‘Buy Merchandise’.

All merchandise purchased for in person particiapnts can be collected at the event.

There will also be a merchandise tent on the day where you will be able to purchase the official MS Moonlight Walk t-shirts. However, we sold out of merchandise last year, so to avoid disappointment, order your merchandise early!

If you are an In Your Neighbourhood particpant, you must purchase your merchandise by Wednesday 5th October to ensure it will arrive in time for the walk. After this date, we cannot guarentee it will arrive in time.


I’ve purchased a shirt and my size doesn’t fit, can I swap it for another size?

Unfortunately, once you have received your shirt, we are unable to complete any merchandise size swaps at all due to COVID-19 requirements. Please make sure you check the shirt size tables before making your purchase. 

IN YOUR NEIGHBOURHOOD

When should I walk?

On Friday 28 October, anytime from sundown! 

How far should I walk?

You can set your own distance! As a suggestion, why not walk 3km, 5km or 10km in your local area – these are the three courses that are on offer along the Brisbane river from South Bank

Did you know when you register and log onto your personal dashboard you can even set your distance goal! Simply head to ‘my fitness activity’ tab and enter the km’s you will be walking on Friday 28 October.

You can also link your fitness app and track your steps. This will all appear on your fundraising page, so your sponsors can see your dedication in the walk to fight MS!

What's included in my registration price?

Thank you for registering as part of the MS Moonlight Walk, and choosing to light up your neighbourhood as together we walk to fight MS.

For your registration, you will recieve:

  • Your own MS Moonlight Walk Lantern posted out so you can LIGHT up your neighbourhood
  • Any fundraising rewards & merchandise posted to you
  • Fundraising support from the MS Queensland Team to help you maximise your fundraising.
  • A flash fundraising page, where you add your kilometres walked – in the lead up to and on event night
  • Access to the offical MS Moonlight Walk Facebook Group where you can share your event experience with MS Moonlight Walk participants across Queensland!
  • The knowledge that you are part of a, strong community walking to ensure no one faces MS alone.

    Your official MS Moonlight Walk lantern will be posted to you prior at the start of October, to ensure you are ready to walk on Friday 28th October. You will also recieve 

NOTE: You must register by Wednesday 5th October to ensure you will recieve your lantern before the walk. After this date, we cannot guarentee it will arrive in time.

Can I do this with other people?

Of course – we encourage everyone to ask their family and friends to join them in the walk to fight MS.

We ask, that everyone registers online as a participant in the MS Moonlight Walk so they can have access to all the goodies included in registration, plus they will receive their official MS Moonlight Walk lantern to carry on the night.

How can I register and recruit my team?

Registering a team is easy, just follow the below steps:

  • Start by registering yourself as an individual
  • At the bottom of the “CREATE YOUR PAGE” step, there is the option to create or join a team
  • The person who creates the team is by default the Team Captain
  • You can then let other people know about your team, so that they can join in when they register – you can do this via email or social media. We have some tools available to help you - including posters if you want to go old school!

Are there any rules I need to abide by?

Safety of our participants is always our first priority, whether you’re attending an event, or taking part in your neighbourhood. Below is a list of rules in place to help keep you safe:

  • Follow all Queensland road rules and walk with care and consideration of others on the roads and paths at all times
  • Be cautious and courteous of other walkers, both in the MS Moonlight Walk and the general public
  • Follow the direction of the relevant government and health authorities in relation to COVID-19 including around social distancing, hygiene and isolation

Other tips on keeping safe in your neighbourhood

  • If you are planning on having a start or finishing point within a local park, we recommend you check with your local council as to whether there are any rules around group usage or evening use.
  • Consider the route you want to take on the night – have you walked it at night before and do you know how lit up these areas are? We encourage you to do a quick drive around the area one night in the few weeks leading up to make sure it is a safe night time route.
  • Are the footpaths relatively flat and trip hazard free? It is easier to spot hazards in the day time, so if it’s a new route you haven’t walked often, be careful on the night.
  • We asked that anyone under the age of 16 is accompanied by an adult.
  • Carry water with you to keep you hydrated

If I purchase merchandise, how will I receive it?

Any merchandise purchases will be sent to you in the mail.

To ensure we are able to get this to you before the event, orders must be placed by Wednesay 5th October.

I have earnt fundraising rewards -  how do I receive these?

We are so thankful of all funds you have raised, and will send any earned rewards to you at the start of October.


If you earn rewards after the start of October, we will mail these to you, however we cannot confirm they will reach you by the event day.

FUNDRAISING

I want to fundraise but I don’t know where to start. Where can I get more information?

It’s wonderful you would like to fundraise to help the thousands of Queenslanders living with MS. We recommend personalising your fundraising page with a photo of you. This shows your supporters they are supporting YOUR walk. The next step is to start asking family, friends and colleagues to sponsor your walk.

We find email works best! Just an email (we can even provide you with a template, which can be found on your dashboard), to all your friends, family, colleagues and other networks can raise hundreds of dollars very quickly. Also asking for sponsorship on Facebook, and asking people face-to-face are very effective ways to make a difference. We are here to help coach you through any fundraising methods. Get in touch with us on 1300 090 923 or events@msqld.org.au.

Ask your workplace for a donation as well.  Lots of businesses are more than happy to match your own donation and fundraising – effectively doubling your impact!

We also have loads of resources and downloads to help you reach your fundraising goals. If you require any further assistance, please contact us on 1300 090 923 or email us at events@msqld.org.au and we are more than happy to help.

Does my entry fee go towards people living with MS?

Your entry fee goes towards supporting the associated costs of staging such a large public event. This means we rely on you to get involved and raise much-needed funds for the nearly 4,000 Queenslanders living with multiple sclerosis.

All money raised by our walkers in the MS Moonlight Walk goes towards changing the lives of people living with MS, and to ensure no one has to face MS alone.

What will happen if I don’t reach the minimum fundraising target?

There is no penalty for not reaching the $250 fundraising minimum, however as your registration fee helps cover the running of this essential fundraising event, funds you raise will support the increasing number of people living with multiple sclerosis. We will provide each participant with all the personalised support they require to reach their fundraising goals, and host a fantastic event to celebrate each participants’ achievements.

Our goal is to raise $440,000 from the 2022 event in order to continue to support the growing number of people in Queensland living with MS and we cannot do it without this event and the public’s support.

What does the fundraised money go toward?

 

All money raised by our walkers in the MS Moonlight Walk goes towards providing programs and support to the thousands of Queenslanders living with MS.

This year we are aiming to raise $440,000 to help fund vital support services such as NeuroAssist information line, specialist nursing services, wellness programs, and financial support.

Your support will also power research into better treatments, and with your support, our hope is that one day there will be a cure for MS.

 Learn more about MS

How can I bank my offline donations?

There are a number of ways you can bank any donations you receive via cash and cheque/money order. Click here for more information.

Will I receive a receipt when I donate to a walker or a team?

Any donation of $2.00 and over is tax-deductible. If you donate online, a receipt will automatically be emailed to you. You may request to appear anonymously. If you prefer to donate to a walker with cash, the walker can bank this cash into their own account and add it as an offline donation on their fundraising account. Please ensure they are supplied with your details for receipt purposes. i.e. First Name; Last Name; Email; Address; Suburb; Post Code; State; Country; Phone number.

How do I receive my fundraising rewards?

If you are participating in the in person walk, you will be able to collect your rewards at the event.

If you are an In Your Neighbourhood participant, your rewards will be mailed to you. After Wedesday 5th October we cannot guarantee your rewards will reach you before the event. If you continue to earn rewards after this date, they will be sent to you in November.

ON THE DAY EVENT INFORMATION

When will I receive information about the day?

You will receive regular event newsletters, as well as an email in the week before the event with information specific to event day, including information on your allocated start time, course maps, event schedule etc.

What measures have you put in place to make the event COVID Safe?

MS Queensland is working to ensure we are able to deliver the safest event possible for everyone involved.

There will be the following COVID safety measures in place on event day:

  • Event site space capacity to allow for appropriate physical distancing
  • Hand sanitising stations
  • Event cleaners to ensure all high touch point areas are cleaned frequently
  • Extra toilets to reduce queuing times

What can I do to help keep the event COVID Safe?

  • In order for us to help keep the event COVID Safe, we will need the help of all participants as much as possible. Below is a list of ways that you can help us to ensure that the event remains COVID Safe:

    • Stay home if you have a confirmed or suspected case of COVID-19 or you have any symptoms
    • Ensure that you are following all relevant Government directives around self-isolation in the lead up to the event.
    • Follow physical distancing requirements of 1.5m for the duration of the event
    • Bring your own personal hand sanitiser or use the hand sanitiser on site frequently
    • Follow the directions of MS Queensland staff and volunteers
    • Wear a face mask if social distancing is difficult

Thank you for your support for ensuring you and your fellow participants are kept as safe as possible at the MS Moonlight Walk 

Should I attend the event if I am feeling unwell?

No. We are asking that any participant who is not feeling well or who is showing any mild symptoms such as cough, fever, shortness of breath, fatigue, a runny nose or loss of taste or smell to stay home and not attend the event.

Can I request a refund if I am unable to attend the event due to sickness?

Entry fees are non-transferable and non-refundable, unless at the discretion of the event organisers. To discuss obtaining a refund due to illness, please contact MS Queensland on events@msqld.org.au or 1300 090 923

Can I request a refund for any other reason?

Entry fees are non-transferable and non-refundable, unless at the discretion of the event organisers. To discuss obtaining a refund, please contact MS Queensland on events@msqld.org.au or 1300 090 923.

Will there be snacks and water on course?

Yes. We will have several refreshment stations set up on course. Due to the COVID Safe measures we are introducing at the event, there will be limited snacks and no cups will be provided. Participants MUST bring their own water bottles for refilling.

Extra cleaning will also be in place at all refreshment stations.

What happens if it’s raining?

Over the 10km course, it can rain in one section and be fine and clear in another. Participants should be prepared for all weather. The event goes ahead rain or shine, unless there is a significant danger to participants because of poor visibility, lightning, storms or strong winds. If this occurs, a notification will be posted on our website, an email sent to your email address and an SMS sent to your mobile.

Can I bring my dog?

No animals of any kind are allowed on the walk.

Where can I leave my belongings?

There will be a luggage tent for a small donation of $3. Please ensure clothing is wrapped in sealed plastic bags for weather protection and is clearly labelled. You will be provided with a ticket that corresponds with your bag. Please keep this in a safe place. All care will be taken however we accept no responsibility for lost or damaged items.

How can I find out more?

If you need any further information, feel free to contact us via phone or email:
Phone: 1300 090 923 | Email: events@msqld.org.au

I am unable to walk, how else can I support?

There are many ways to get involved with the MS Moonlight Walk, including by donating to a person or the event, or by volunteering!

We are always looking for volunteers to join us. For more information please get in touch with our Courtney at Courtney.allen@msqld.org.au